Returns

Return Policy

We want every frolo to be exactly what you expect. If something's not quite right, returning it is simple and doesn't require creating an account.

1. Right to return

As a consumer (or a sole trader making a purchase unrelated to your professional activity), you have the right to withdraw from the contract within 14 days of receiving your order - without giving any reason.

2. How to submit a return

1. Fill in the return form above (or email us at kontakt@frolo.pl). No account is needed to return an item.
2. In the form, also choose how you'll send the product back (see point 4).
3. We'll get back to you within 2 business days with confirmation and return instructions.
4. Send the product to: Krzysztof Burchat frolo, ul. Obozowa 20D/100, 01-161 Warszawa, Poland, within 14 days of notifying us of your withdrawal.

3. Condition of the returned product

Please return the item unchanged - clean, unworn, with the tag and original packaging. You may try the polo on the way you would in a physical store. You're responsible for any decrease in value resulting from use beyond what's necessary to check the item's features and function.

4. Return shipping cost - two options

You can choose one of two ways to send the product back, selected in the return form:

• Self-arranged. You send the package yourself, with any carrier, at your own cost, to the address in point 2. Nothing is deducted from your refund.
• Ready-made InPost return label. If you choose this option, we'll email you an InPost return label. Its full cost will be deducted from your refund - the rest is returned per point 5. Using the label is entirely optional; you can always choose "self-arranged" instead with no deduction.

5. Refund

We refund the full amount paid for the product. If you chose paid InPost courier delivery (15 PLN) instead of free delivery to an InPost locker, the cost of that delivery is not refunded - by law, we refund the cost of the cheapest standard delivery method, which is delivery to an InPost locker (0 PLN). The only deduction from your refund is the cost of the InPost return label - and only if you choose to use it (point 4). We issue the refund within 14 days of receiving your withdrawal statement. We may withhold the refund until we receive the product or proof of its return, whichever comes first. We refund you using the same payment method you used for the purchase.

6. Size exchange

Want a different size or colour? Let us know in the form - we'll help you exchange the product quickly (subject to availability), without waiting for the full return process.

7. Complaints (non-conformity of goods)

If the product you received is defective or doesn't match the contract, you have the right to file a complaint. Send it to kontakt@frolo.pl with your order number and a description of the issue (photos are welcome). We'll respond to complaints within 14 days.

8. When the right to return doesn't apply

All frolo products are manufactured in series, in standard sizes and designs, regardless of a specific customer's order - they are not goods made to individual specification or personalised within the meaning of Article 38(3) of the Polish Consumer Rights Act. The right to return described in points 1-7 therefore applies on general terms, with no exceptions related to product customisation.

Have a question before returning an item? Email us: kontakt@frolo.pl - we respond within 2 business days.